Back to Guides & Help

Licenses and activation

Understand license and device status

Learn why access may be active, expired, or unavailable.

Status tells you whether a device can use paid access.

  • Active: the license is valid and the device is connected.
  • Expired: the paid validity period has ended.
  • Deactivated: an administrator has disabled the device.
  • Suspended: the owning account is temporarily restricted.

Open a support ticket if a status appears incorrect.